FAQ

While we can conduct maintenance on existing WordPress websites using a variety of builders such as Elementor, Divi, Beaver Builder, Avada, and others, we only build new sites using coded PHP solutions to avoid being limited on what we can do for you.

Anything in the realm of PHP and .NET is possible, such as Laravel and ASP.NET. We’ve also helped with CodeIgniter, Symfony, unstructured PHP, and semi-structured with object-oriented programming. Refer to our capability statement for more information.

We’ve had numerous requests for assistance with proprietary systems such as Shopify, Wix, and Squarespace, all of which we can work with, but clients don’t understand how limiting and difficult it can be. While we can help you on those platforms, we advocate for open-source solutions for your benefit.

Far from it! We have full design services to support good website user experiences and provide project consulting from a holistic standpoint; we are a digital solutions partner, not a freelancer or a “quick build for cheap” agency. We’re committed to solving problems by strategically implementing technology, whether a website, web application, or custom piece of software.

We have great relationships with specific sourcing pools in Oregon and offshore, so if we need to recruit someone specifically for your project and add them to our team as a leased employee or white label contractor, we can discuss that. We’ve done this for larger companies before, and we ask for (on average) 45 – 60 days minimum to recruit the right senior candidate that will fit our culture. All such hires have a 90-day probationary period on our side.

We are purists and minimalists. Our team believes that sites and applications should be custom coded with only the resources required for the project. Due to this, our builds tend to be highly structured and use a minimal number of plugins and libraries, with most features programmed by us internally.

A large part of development processes can include discovery, the scope of work, finalizing contracts and expectations, moving into concepts and designs, and finally, development, quality assurance, and deployment. As professionals, we will strive to get this done right the first time by following our standard practices. The development process can take anywhere from a few weeks for small tasks, to a few months for medium-sized tasks, to over a year for large software projects.  In the end, it all depends on your needs.

No! It all depends on your business and operational needs, along with who would be managing the daily site administration on your end. Some larger clients prefer to have our agency make content changes (it can be faster and less stressful), while many request us to build the cost of a custom interface for self-service into the final project budget. We’ll work with you to determine your needs and propose a solution that fits your organization’s culture and budget.

No, but we use trusted hosting providers and can assist you in acquiring a hosting account based on your specific needs and budget. Then, we can help you manage that account. We don’t believe it’s the job of development firms to host sites for clients. It’s a significant conflict of interest.

It depends on the project, but we tend to discuss your needs first and foremost. This planning typically takes a few weeks, and then we confirm what you’re looking for, then start the wireframe process. After wireframes are done (to solidify the concept), we move into full mockups. Once mockups are approved, we will begin building your deliverable.

A lot goes into design planning when attempting to solve business problems. We often want to install behavioral scripts on your site or web app and monitor user behavioral patterns to determine what’s happening so we can try to best formulate a solution. We’ll also look at your Google Analytics and Console accounts to spot trends. With this data, we can devise a plan based on best practices for User Experience (UX) and a good User Interface (UI) design to help alleviate your conversion problems.

Yes. We use behavioral analytic tools to review user sessions on the website or web application and then make modifications based on those experiences. In some problematic or extreme cases, we can conduct A/B testing to determine the efficacy of a funnel, page, or system and then suggest revisions based on best practices.

That’s impossible as a design is still required to build the site to standards, no matter how simple. Developers are not designers, and designs serve as a blueprint for the developers, therefore they are critical to delivering a successful product.

It’s not out of the question, but we’ll need to discuss it beforehand as we don’t design based on looks alone, we design based on operational needs and keep a solutions-focused approach.  Oftentimes clients want to cut corners by having just a “web designer” provide a good-looking template that doesn’t represent the client’s brand well, nor does it present solutions to conversion problems.  We may want to update those designs and tweak the funneling and page flow to satisfy best practices, otherwise we can’t build something that we don’t feel will perform.

We offer marketing as a service to help with social media platform management, search engine optimization, site optimization, and pay-per-click advertising to meet goals. We can also craft custom content based on data points and related SEO metrics to increase your presence for organic and paid search. Marketing tasks are billed hourly, just like our design and development services.

For instance, we can set up and organize your Google Analytics and AdWords accounts to ensure the data syncs properly for Data Studio reports. Additionally, we can create and manage ad campaigns in a logical sequence, categorically, so you can turn them on and off as necessary. See our marketing services page for more information.

We love to dive deep into why there are inactions or incomplete conversions on pages. To assist in this effort, we install user tracking tools that monitor interactivity with the page and user interface elements to understand better how the site or app is used. That information, combined with standard analytics and an assessment of your user experiences, help us recommend a better course of action.