Frequently asked questions

If you’re new to IronGlove Studio and are looking to do business with us, this is a good starting point.  These frequently asked questions are some of the most common that we receive.  This page will be updated regularly when new questions are asked that may benefit prospective clients and service partners.

 

New to IronGlove Studio?

  • What is IronGlove Studio?

    IronGlove Studio is a small business consulting and web development agency, owned and operated by professional developer Derek Neuts, MS, geared to helping owners and managers of small to medium-sized businesses to reach operational goals through strategic planning and web technologies.

    IronGlove also provides professional-level development services and high-level SEO optimizations to other agencies, such as marketing and business consulting firms that need a contractual, professional consultant and web developer to complete their own client work.

  • What services do you offer?

    We provide business consulting and project management services, as well as develop static, dynamic, framework-based, and CMS-based (content management system) websites for private clients and agencies.  We can develop web-based projects based on frameworks such as WordPress, Laravel, Symfony, and traditional sites utilizing PHP.

    IronGlove can also develop mobile applications upon request for iOS and Android.

  • Is the work performed by you or contracted out?

    All major work is performed locally by Derek unless there’s a specialization that IronGlove doesn't have in-house for your specific project.  If that’s the case, we’ll discuss this with you first as part of the planning process and source the work to our private, approved partners.

  • Where are you located, and how do we collaborate?

    IronGlove operates in Oregon from the Gresham area.  We collaborate with clients in person (if local), via telephone, email, video conference, Slack… the list is endless.  We work remotely for you and meet in person, as needed.

  • Do you require contracts?

    Without exception. We require a mutual non-disclosure agreement, along with a standard web development agreement that will outline project scope, terms, cost estimates, and approximate delivery dates. Standard contract terms, rates and conditions are non-negotiable, but the project terms, scope of work, and related sections are based on collaborative planning between IronGlove and the client before work begins.

Project Costs and Billing

  • What are your rates?

    Our professional rates vary between $45 and $60 per hour for routine operations and consulting tasks, and between $60 and $120 per hour for programming tasks based on application framework and project complexity.

    There are no prices or price-lists for that matter, as that's not our business model, but we will be offering packages for entry-level business needs.  The cost of a project, small or large, will depend on the work performed, requirements, and labor needed.

    If you're an agency or complimentary service provider that needs our services contracted or subcontracted, please contact us for negotiated rates.

  • Do you charge on a project or hourly basis?

    Lower-end and small projects typically use a project-based pricing model.  Higher-end, large projects, and exploratory work will typically use hourly rates.

    Agencies may be billed hourly or by the project, as negotiated per mutual agreement.

  • How do your project costs compare?

    It’s not about cost, but about solutions and the long-term relationship we form in the process.  We’re not trying to compare to anything or anyone, we’re here solely to provide expert-level services to your business or agency.  Our market rates are average standard rates for the work performed by comparable professional web development and consulting companies.

  • Do you require a retainer for work?

    Yes, and that amount will vary depending on the length of the project, its complexity, and if the project is broken into stages.

Onboarding and Timelines

  • What does your onboarding process look like?

    IronGlove Studio is first and foremost an operational consulting and website development agency, so this is not a “quick turnover” business. We don’t build websites without a plan and we’re interested in a close relationship with your operation. With that in mind, you’ll contact us online by email, by phone, or one of our social networks (like LinkedIn), and then we’ll begin an exploratory conversation. We may send you a link to an onboarding questionnaire (if needed) and use that feedback for a series of meetings that will allow us to understand your needs, and then we’ll provide you with a proposal at the end of our talks based on what we’ve learned about your organization and project needs. Once you electronically sign the proposal and provide the agreed-upon retainer, we can get started on your project. The completion of your project may take a few weeks to a month (or more) based on the framework, complexity, business needs, and numerous other factors that will be outlined in our agreement.

  • Do you use site plans?

    Absolutely, they’re essential for planning and keeping everyone on track with production goals. While they can be changed, we remind clients that such changes could impact production times and delivery dates.  We’re transparent about communication and site plans are great tools for keeping everyone on the same page!

  • Are wireframes and mockups required?

    We use them for mid-sized and larger projects, as they cut down on the development time if everyone can agree on a course of action.  Smaller projects and packaged services may use them, depending on project needs.

For Marketing and Consulting Agencies

  • What type of work do you perform for agencies?

    The same work we perform for our private individual and business clients!  For example, we can perform “from scratch” WordPress builds or use a visual framework if time is short, or create a dynamic PHP-based site that is non-WordPress based.  We also fix/rescue sites that were neglected or poorly constructed by amateur or offshore developers, complete performance optimizations on both client and server, as well as optimize sites for SEO and SEM.  Just let us know what you need!

  • How do you handle project attribution?

    If we complete or assist in the completion of your project, then it’s our policy to share in the accomplishment.  We’ll add your project to our agency portfolio if it meets our requirements and share the credit with you.

  • What about conflicts of interest between agencies?

    All work performed will be under a non-disclosure and non-compete agreement.  We don’t take sides, nor do we discuss the project outside of the scope of providing services to you, no matter who is involved.  We may or may not be completing work for a competitor, but neither party will ever know, as we refuse to discuss it.  If an agency does discover we're completing work for a competitor, we're still not discussing it.  We’re a neutral, professional party that’s only concerned with your specific project.  In short, there are no conflicts of interest, as we don't allow that to occur.

  • Can we subcontract you for client work?

    We’d be happy to take a look at your project and see if it’s a good fit for us!  We just want to ensure that anything IronGlove touches will be done to industry standards and will properly represent the integrity of all parties involved.  In short, yes, you can use us as a subcontractor, that's what we're here for!

For Web Designers and Creative Agencies

  • If I provide you with a design, wireframe, or mockup, can you build it?

    Absolutely, we can build your site design using traditional methods or WordPress using professional standards.

  • Do you work with pre-made WordPress templates?

    Not generally, as they can be a mess and oftentimes stray from best practices.  If your client needs a template due to budget concerns, then speak with us about other development methods for WordPress (e.g., visual builders), or basic static or dynamic site that can be built for later conversion to WordPress.  There are options!

  • What services do you offer for designers?

    We can provide technical project management, front-end construction, back-end development, server setups for deployment, and general technical services. We integrate with your business for the sake of your client and act as a member of your development team.  IronGlove knows that your focus is on design, not development, which is why we're here for you!